• to be treated with dignity and respect, regardless of gender, age, race, sexuality, religion or disability
• to have personal information respected as confidential except where a child appears to be at risk
• in 90% of cases:
  - to have a telephone call in answer to their initial enquiry within three working days of its being received
  - to have a visit from the Co-ordinator within ten working days from the telephone call
  - to have a volunteer, where appropriate, within twenty working days of the visit
• to be consulted about having a volunteer and to have the right to refuse
• to have appropriate information about the nature of the volunteer, e.g. gender
• to be involved in subsequent discussion, where possible, regarding the volunteer involvement
• to discontinue volunteer involvement if desired without prejudice
• to have their needs reviewed at regular intervals and in any case after a maximum of six visits from the volunteer

VOLUNTEERS:
are expected to operate to the following standards

• to be reliable, particularly with regard to appointments with families
• to be in regular communication with the Co-ordinator
• to be committed to the task in hand
• to be honest
• to respect the rights of individuals
• to respect confidentiality, particular with regard to information of a private and personal nature concerning those they are visiting
• to make every endeavour to attend volunteer meetings
• to refuse personal gifts of any kind from clients
• to avoid entering into any inappropriate personal relationship with any client