FAMILIES:
can expect the following standards:
- to be treated with
dignity and respect, regardless of gender, age, race, sexuality, religion
or disability
- to have personal
information respected as confidential except where a child appears to
be at risk
- in 90% of cases:
- to have a telephone
call in answer to their initial enquiry within three working days of
its being received
- to have a visit
from a Family Support Worker within ten working days from the telephone
call
- for the period
of support to begin within twenty working days of the visit
- to be consulted
about the nature of support given and to have the right to refuse
- to have appropriate
information about the nature of the volunteer, e.g. gender
- to be involved
in subsequent discussion, where possible, regarding the continuation
or cesation of support
- to discontinue
Family Support Worker involvement if desired without prejudice
- to have their needs
reviewed at regular intervals and in any case after a maximum of six
visits from the Family Support Worker
FAMILY SUPPORT WORKERS:
are expected to operate to the following standards
- to be reliable,
particularly with regard to appointments with families
- to be committed
to the task in hand
- to be honest
- to respect the
rights of individuals
- to respect confidentiality,
particular with regard to information of a private and personal nature
concerning those they are visiting
- to refuse personal
gifts of any kind from clients
- to avoid entering
into any inappropriate personal relationship with any client
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